From site assessment to system live, FoxTrak gives every installation a branded tracking page, updated as each stage completes, visible to your customer the whole way through.
FoxTrak is customer communication and installation tracking software built for solar installation businesses.
Your customer just committed to one of the biggest purchases they’ll make for their home. They’re excited. They’re expecting big savings. And now they’re waiting.
Solar installations aren’t like a plumbing repair or a painting job. There’s a site assessment, a system design to approve, a network connection application that can take weeks, an installation day, electrical certification, meter configuration. Most of the delays happen outside your control entirely.
The problem isn’t the wait. It’s that your customer can’t see what’s happening while they wait.
“Has the network application been submitted?”
“Why is it taking so long?”
“Is everything okay with our system?”
Every day of silence feels like something has gone wrong. Give them a live view of every stage and the anxiety disappears. They stop calling. They start watching their system come to life.
When you create a job in FoxTrak, your customer gets a live tracking link, branded to your business, no app download needed, works on any device.
Build your installation workflow once
Set up your stages the way your business actually runs. Order Confirmed, Site Assessment, System Design and Approval, Network Connection Application, Installation Day, Certificate of Electrical Safety, Smart Meter Configuration, System Live and Handover. Every job after that is ready in seconds.
Share a live link when the order is confirmed
Your customer gets a branded tracking page showing every stage of their installation. They can see exactly where things are at, any time, without calling your office.
Update as each stage completes. They’re notified instantly.
Mark a stage done when the network application is submitted, when installation begins, when the certificate is issued. Your customer gets notified automatically by SMS or email. They watch their system come to life stage by stage.
Example solar installer workflow
Network connection visibility
Mark the network connection application as submitted and your customer sees it instantly. The longest wait in any solar installation becomes visible, not silent. That one update eliminates weeks of anxious calls.
Stay front of mind throughout the install
Your logo, your colours, your business name on every tracker update. Instead of disappearing after the deposit is paid, your brand stays visible throughout the entire installation journey.
Design and approval sign-off
Send system design documents for customer approval directly from the tracker. They sign off with one tap. No back and forth over email.
Photo updates on installation day
Attach a photo of the panels going up, the inverter installed, the system complete. Your customer sees their investment being installed in real time.
Payment and deposit management
Request deposits and final payments from the tracker. Everything tied to the job, in one place. Calm customers pay faster.
Works for every install type
Residential solar, battery retrofits, solar plus battery, commercial systems, heat pumps. Build a workflow for each install type. Save it as a template. Every new job is ready in seconds.
See all your active jobs at a glance, which systems are waiting on network approval, which installations are scheduled, which customers are ready for handover. Run your whole operation from one screen.
Customers check their tracker instead of calling your office. Every stage update you send is one less inbound call your team has to handle.
A transparent installation process builds trust from deposit to handover. Customers feel looked after. That’s what separates the businesses that grow from the ones that stay the same size.
Customers who feel informed are far more likely to leave a five star review and recommend you to their neighbours. In solar, word of mouth is everything.
The average solar installation involves site assessments, system design approvals, network connection applications, installation scheduling, electrical certification and meter configuration. Most customers have never been through this process before. They don’t know what’s normal.
When they can see each stage completing, they feel informed rather than ignored. The wait doesn’t change, but the experience of waiting changes completely.
That’s the difference between a customer who calls your office every week and one who watches their tracker and tells their neighbours how smooth the whole process was.
Start for freeFree to start. Set up your solar workflow in minutes. Your customer gets a live tracking link the moment you confirm their order.
Start for freeFree plan available. No time limit.