FoxTrak gives every custom build a live tracking page, branded to your workshop, updated as you work, visible to your customer from deposit to delivery.
FoxTrak is customer communication and build tracking software for custom furniture makers, fabricators, joiners and metalworkers.
Custom builds take time. Weeks, sometimes months. And your customer is waiting on something they care about deeply, a piece they designed, a commission they spent time and money on.
Whether you’re a furniture maker, fabricator, blacksmith, joiner, or metalworker, the wait between deposit and delivery feels the same to your customer, quiet.
Most custom makers send a confirmation when the deposit is paid and a message when the piece is ready. In between, silence. The customer doesn’t chase because they don’t want to seem difficult. But the uncertainty is real.
A photo at each stage changes everything. They go from waiting in the dark to watching something being made just for them.
When you create a job in FoxTrak, your customer gets a live tracking link, no app download needed, no account required on their end. Just a branded page showing exactly where their build is up to.
Build your workshop workflow once
Name your stages the way you actually work. Materials Sourced, Frame Built, Finishing, Quality Check, Ready for Delivery. Takes minutes. Every build after that is ready in seconds.
Share a live link when the deposit is paid
Your customer gets a branded tracking page showing every stage of their build. They can check it any time, no login, no app, no friction. Works on any device.
Update as each stage completes. They see it instantly.
Mark a stage done when materials arrive, when the structure is built, when the finish goes on. Attach a photo. FoxTrak notifies your customer automatically. They watch their piece come to life.
Example custom maker workflow
Branded to your workshop
Your logo, your colours, your business name on every tracker. For a piece this personal, your customer should feel like they’re dealing with you the whole way through, not a piece of software.
Photo updates at every stage
Attach a photo of the materials arriving, the frame taking shape, the finish going on. For a piece that’s just a deposit on day one, photos are what make the build feel real before it’s finished.
Design and material sign-off
Send a design or material choice for customer approval directly from the tracker. One tap approval, on the record, before you commit time and materials to the wrong version.
Deposits and payments
Request deposits and final payments from the tracker. Everything tied to the job, in one place. Calm customers pay faster.
Hidden internal steps
Workshop notes, supplier orders, internal checks. Mark those steps as hidden. Visible to you, invisible to your customer.
Works for every build type
Furniture, fabrication, blacksmithing, joinery, metalwork. Build a different workflow for each type of commission. Save it as a template. Every new job is ready in seconds.
Due date change alerts
Materials delays, a build that needs reworking. Update the finish date and FoxTrak prompts you to explain why before your customer’s tracker reflects it. Skip the note if you’d rather not, the date updates either way.
Automatic reminders
A design sitting unapproved or a deposit sitting unpaid doesn’t need you to chase it. FoxTrak follows up automatically on a schedule you set, until your customer acts.
Customers check their tracker instead of emailing or calling the workshop. Every stage update you send is one less interruption while you’re on the tools.
Watching a piece being made is part of the commission experience. Customers who feel informed are more likely to come back, refer others, and leave the kind of review that wins new work.
A customer who watched their piece come to life through photos tells the story to everyone who asks where it came from. That’s the kind of marketing that can’t be bought.
Custom furniture makers, fabricators and joiners are using FoxTrak to keep customers informed from deposit to delivery. When a customer can see raw materials arriving, the structure taking shape, the finish being applied, the wait becomes part of the experience instead of something to endure. That’s the difference between a one-off order and a lifelong customer.
Start for freeFrequently asked questions
How do customers see progress on something that doesn’t exist yet?
Through photos attached to each build stage, raw materials, the frame coming together, the finish going on. For a piece that’s just a deposit on day one, photos are what make the build feel real before it’s finished.
Can I get sign-off on a design or material choice before committing to the build?
Yes, send it for approval directly from the tracker. Your customer signs off with one tap, on the record, before you commit time and materials to the wrong version.
What if the build runs long because of a materials delay?
Update the finish date and FoxTrak prompts you to explain why, so the delay comes with a reason instead of your customer just noticing a later date.
Free to start. Set up your workshop workflow in minutes. Your customer gets a live tracking link the moment you confirm their order.
Start for freeFree plan available. No time limit.