FoxTrak gives every custom commission a live tracking page, branded to your business, updated in seconds, visible to your customer the whole way through.
They’ve paid a deposit. They care deeply about the outcome. And now they’re waiting with almost no idea what’s happening.
Most jewellers send a confirmation, maybe a design approval, then silence until it’s ready. The customer doesn’t chase because they don’t want to be difficult. But the anxiety is there the whole time.
That anxiety shouldn’t be part of the experience. Not when the piece itself is something they’ll wear for the rest of their life.
When you create a job in FoxTrak, your customer gets a live tracking link, no app download required, no account needed on their end. Just a clean, branded page that shows exactly where their commission is up to.
Build your commission workflow once
Name your steps in your own language. Set which ones notify the customer and which update silently. Takes minutes. Every commission after that is ready in seconds.
Share a live tracking link with your customer
They get a branded page showing their commission in real time. No login, no app, no friction. Works on any device.
Mark a step, they see it instantly
Update a stage in seconds. FoxTrak notifies your customer automatically by email, SMS, or push notification. Attach photos so they can watch the piece coming to life.
Example jeweller workflow
Branded to your business
Your logo, your colours, your business name on every tracker. Your customer sees your brand, not ours.
Photo updates at every stage
Attach a photo of the design sketch, the casting, the finished piece. Your customer watches their commission come to life.
Approvals built in
Send a design approval request directly from the tracker. Your customer approves with one tap. You’re notified the moment they do.
Payments included
Request deposits and final payments from the tracker. Everything in one place, tied to the job. Calm customers pay faster.
SMS and email notifications
Your customer gets notified their way. Email is included on all plans, SMS on paid plans. They’re never left wondering.
Internal steps stay private
Casting, quality checks, internal notes. Mark those steps as hidden. Visible to your team, invisible to your customer.
Custom jewellery businesses are using FoxTrak to give their customers a better commission experience. When a customer can watch their piece being made, they don’t just feel informed. They feel part of something. That’s the experience they remember. That’s what they tell their friends about.
Start for freeFree to start. Your jeweller template is ready to go, Commission Confirmed through to Ready for Collection, already mapped out. Set it up once and every commission after that is ready in seconds.
Start for freeFree plan available. No time limit.