FoxTrak gives every custom commission a live tracking page, branded to your business, updated in seconds, visible to your customer the whole way through.
FoxTrak is customer communication and commission tracking software built for jewellery businesses.
They’ve paid a deposit. They care deeply about the outcome. And now they’re waiting with almost no idea what’s happening.
Most jewellers send a confirmation, maybe a design approval, then silence until it’s ready. The customer doesn’t chase because they don’t want to be difficult. But the anxiety is there the whole time.
That anxiety shouldn’t be part of the experience. Not when the piece itself is something they’ll wear for the rest of their life.
When you create a job in FoxTrak, your customer gets a live tracking link, no app download required, no account needed on their end. Just a clean, branded page that shows exactly where their commission is up to.
Build your commission workflow once
Name your steps in your own language. Set which ones notify the customer and which update silently. Takes minutes. Every commission after that is ready in seconds.
Share a live tracking link with your customer
They get a branded page showing their commission in real time. No login, no app, no friction. Works on any device.
Mark a step, they see it instantly
Update a stage in seconds. FoxTrak notifies your customer automatically by email, SMS, or push notification. Attach photos so they can watch the piece coming to life.
Example jeweller workflow
Branded to your business
Your logo, your colours, your business name on every tracker. For a purchase this personal, your customer should feel like they’re dealing with you the whole way through, not a piece of software.
Photo updates at every stage
Attach a photo of the design sketch, the casting, the finished piece. Your customer watches their commission come to life.
Approvals built in
Send a design approval request directly from the tracker. Your customer approves with one tap. You’re notified the moment they do.
Payments included
Request deposits and final payments from the tracker. Everything in one place, tied to the job. Calm customers pay faster.
SMS and email notifications
Your customer gets notified their way. Email is included on all plans, SMS on paid plans. They’re never left wondering.
Internal steps stay private
Casting, quality checks, internal notes. Mark those steps as hidden. Visible to your team, invisible to your customer.
Due date change alerts
Custom commissions can take longer than expected, a casting issue, a stone that needs resourcing. Update the finish date and FoxTrak prompts you to let your customer know why, with a note attached if you’d like. Skip it if you’d rather not, their tracker reflects the new date either way.
Automatic reminders
A design sitting unapproved or a deposit sitting unpaid doesn’t need you to chase it. FoxTrak follows up automatically on a schedule you set, until your customer acts.
See all your active commissions at a glance: which stage each piece is at, what’s due, which customers are waiting. Manage your whole workshop from one screen.
Customers check their tracker instead of calling or emailing. Every update you send is one less interruption while you’re at the bench.
A transparent commission process builds trust from deposit to collection. Customers feel genuinely looked after. That’s what turns a one-off purchase into a lifelong customer.
Customers who feel informed and cared for are far more likely to leave a glowing review and recommend you to friends. In jewellery, word of mouth is everything.
Custom jewellery businesses are using FoxTrak to give their customers a better commission experience. When a customer can watch their piece being made, they don’t just feel informed. They feel part of something. That’s the experience they remember. That’s what they tell their friends about.
Start for freeFrequently asked questions
Do customers need to download anything to follow their commission?
No. They get a branded tracking link by email, SMS, or push notification. No login or app required to check progress or see photos.
Can I show my customer photos during casting and setting, or just the finished piece?
You can attach a photo to any stage, the design sketch, the piece mid-casting, the final polish. Customers watch the commission take shape rather than waiting for one reveal at the end.
What if a commission takes longer than quoted?
Update the finish date and FoxTrak prompts you to explain why before your customer’s tracker reflects it. They hear the reason from you, not just a date that’s moved.
Free to start. Your jeweller template is ready to go, Commission Confirmed through to Ready for Collection, already mapped out. Set it up once and every commission after that is ready in seconds.
Start for freeFree plan available. No time limit.